New Rollout to Disrupt Cost of Enterprise Systems in Small Office Settings

An upgrade soon to go into pilots in the western United States will focus on bringing the cohesion and accountability of enterprise systems to physicians' offices. A new version of DirectPointe's IT life cycle management product will be piloted in clinics and other offices in the month of August. About 60 percent of the pilot will be in medical offices, says DirectPointe CEO Michael Proper.

The company, which has been offering the product to businesses in fields such as education and construction as well as healthcare, and has been in the space for more than six years, has been adopted by healthcare companies such as the oncology and other divisions of Bayer Pharmaceuticals and national health information networks such as Utah Health Information Network, which boasts about 6,000 physicians, Proper says. While the scale of DirectPointe often allows 5 to 150 users per location, the company also implemented millions of dollars worth of records systems for GE Medical Systems last year, he says.

One-Stop Accountability

"We manage the IT life cycle for networks, servers, and PC layers, at stages like procurement, deployment, management, protection, support, and disposal," Proper says. For instance, at the network layer, services provided by DirectPointe would include firewall management, intrusion detection and prevention, content filtration, and wireless access, he says. At the server layer, DirectPointe provides local and remote data backup as well as other services, and at the desktop layer, antivirus services, content and spam filtration, and others.

DirectPointe provides integration services in addition to hardware and software, according to Nicole Drakulich, company spokesperson. "If a business has a problem, they wonder, 'Is it my hardware or software, and who do I contact?'" she says. "But as a disruptive service, we act as a single point of contact and accountability."

Real-Time Remote Information for Obstetricians

"As they're reading the tracing going on over at the hospital, we don't have to be at the hospital to know where patients are at with their contractions or whether they've broken water," says Amy Nace, assistant administrator at Mt. Timpanogos Women's Health Care in Utah, which uses DirectPointe's complete solution. "The doctor can be in the office, or they can be at home on a laptop," she said, noting that DirectPointe worked closely with local hospitals served by the medical clinic to establish real-time connectivity.

"DirectPointe was here on site when we initially established the connection with Intermountain Healthcare and another hospital system called Mountain Star," Nace says.

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