Nuvera PURE Reports name 2022 “best-in-class” pharmaceutical companies in oncology, neurology and immunology

September 20, 2022

AbbVie, AstraZeneca and Biogen lead in their respective therapeutic areas for this year’s annual awards


[September 20, 2022] Nuvera Life Science Consulting, part of Ashfield Engage, is pleased to announce its second annual awards for the three pharmaceutical companies designated as “best-in-class” by physicians and support staff surveyed for the companies’ 2022 PURE Reports: AbbVie in immunology, AstraZeneca in oncology, and Biogen in neurology.


Nuvera publishes its PURE (Patient services Utilization, Recognition and Experience) Reports annually to serve as independent, industry benchmarks of patient and HCP satisfaction, utilization, and evolving needs across patient support programs and to enable pharma and biotech companies to deliver an enhanced patient and HCP experience. The PURE reports are the only independent studies co-created with HCPs to measure HCP satisfaction.


The unbiased reports are based on research of HCPs, their support staff, and patients. They draw from responses representative of the overall market, providing diversity in practice size, geography, practice type, dispense capabilities, gender, age and time spent on various treatments, ultimately assessing what the individual pharma company support programs are doing within the designated therapeutic area, and how the companies are executing them. Companies gain favorable ratings across the seven measured indices of awareness, people/culture, service offerings, ease of use, technology, quality and customer experience. Over 4,300 providers and 800 patients have been surveyed since the therapeutic area and patient focused PURE Reports were first published in 2019 resulting in scoring and ranking of approximately 25 pharmaceutical companies per therapeutic area.


2022 is the first time that the Immunology PURE Report, covering the therapeutic areas of dermatology, rheumatology and gastroenterology, has been issued. Insights came from 893 clinicians (300 MDs and 593 support staff) in this inaugural report, where AbbVie gained the distinction of best-in-class. The research showed AbbVie to be a well-rounded company with strong scores across all three therapeutic sub-categories with an added competitive edge through their appreciated field presence.


This is the fourth year for the Oncology PURE Report where AstraZeneca improved their standings compared to the previous year, surpassing Pfizer to be best-in-class in their category. This surge in ratings was driven in part by their ability to create strong awareness around their support offerings, giving them competitive advantage. 150 MDs and 350 support staff participated in this research.


Biogen gained their second consecutive win in the Neurology PURE Report, which is in its third year. Biogen can thank the physicians who gave them top-notch feedback where ease of use was one of the main factors contributing to their favorable ratings. 150 MDs and 350 support staff participated in this research.


“This year’s winners across the three therapeutic categories are all from big pharma,” remarked Jens Kulstad, Manager PURE Report. “The research uncovered a clear correlation between patient volume and overall satisfaction, which favors larger manufacturers.”


Kulstad continued: “However, there are ways all companies can look to positively impact HCPs and patients with their support programs. A case in point is the smaller pharma company or biotech. These companies can stand out in individual categories such as quality and service offerings by producing targeted offerings to their patient population.


In addition to the three 2022 Therapeutic Area PURE Reports, Nuvera has also produced a syndicated 2022 Patient Focus PURE Report based on survey responses from 511 patients split between 166 patients in oncology, 175 in neurology and 170 in immunology. This report serves to provide additional perspective to the overall pharmaceutical patient support program experience. Topics such as key drivers for enrollment in a patient support program, stress causation, moments that matter, educational needs, financial concerns and adherence are among those addressed.


To learn more about the PURE Report, visit



Media contact Senior PR Executive, ramarketing Daniel McIver,


Technical contact

Jens Kulstad, Manager PURE Report,


About Nuvera


Nuvera Life Science Consulting, an Ashfield Engage company, is a US-based consulting company specializing in helping architect the specialty patient and provider treatment experience. Bridging the gap between operations and strategy, Nuvera helps our clients design, build, and manage seamless support experiences to simplify the complex when it comes to starting and staying on therapy. We feel our unique blend of deep expertise and non-traditional thinking helps pharma do what’s meaningful and not just what is possible or expected.


About Ashfield Engage


Ashfield Engage, part of Inizio Engage, is a commercialization and strategic engagement partner for the healthcare industry, delivering solutions to meet the needs of patients, providers, payers, and pharmaceutical companies to improve the treatment experience and outcomes. As experts in strategic engagement, Ashfield Engage creates personalized, impactful experiences and delivers and average of 5 million engagements annually across all healthcare stakeholders.


With over 5,000 employees across 21 countries, Ashfield Engage builds customized solutions, delivered at a global, regional and local level for any-size pharma and emerging biotech companies. All of Ashfield Engage’s custom-built, compliance-first programs rely on a proprietary mix of people and technology and all solutions are underpinned by data and insights to create the ultimate treatment experience.


About Inizio


Uniting the expertise and capabilities of Ashfield and Huntsworth, Inizio is a strategic partner for companies in health and life sciences. Connecting a full suite of advisory, medical, marketing, communications and patient and stakeholder engagement services across the lifecycle of a drug, Inizio supports its partners from initial assessment to loss of exclusivity.


Inizio has five specialist business units, each comprising of best-in-class companies that provide the depth, breadth and scale to activate transformational change and reimagine health.


Inizio is backed by Clayton, Dubilier & Rice (CD&R). For more information visit: